At VirtuGame VR Club, we strive to provide you with an unforgettable gaming experience. If you need to cancel or reschedule, please notify us at least 24 hours in advance for a full refund. Cancellations made within 24 hours will incur a 20% cancellation fee. We want to ensure your satisfaction, so if there are any issues with the service during your session, please reach out, and we will offer either a full refund or a complimentary rebooking based on your preferences.